PUBLIC OFFER AGREEMENT

This Public Offer Agreement (hereinafter referred to as the "Agreement") for the order, purchase, sale, and delivery of goods is made between the website www.coasom.com, hereinafter referred to as the "Seller," and the user of the website's services, hereinafter referred to as the "Customer." This Agreement is a mandate contract for the order, purchase, and delivery of Goods and sets forth the main terms and conditions for ordering, purchasing, and delivering goods through the website https://www.coasom.com/. By acting with the intention of purchasing the Goods, the Customer accepts the terms and conditions of this sales agreement (hereinafter referred to as the "Agreement") under the following conditions.

1.     DEFINITIONS

1.1. "Public Offer" (hereinafter referred to as the "Offer") is the Seller's public proposal, addressed to an unspecified circle of persons, to conclude a sales contract with the Seller by distant means (hereinafter referred to as the "Contract") under the terms and conditions contained in this Offer, including all Appendices.

1.2. "Order" refers to the Customer's decision to order goods or subscribe to video materials, made in the online store and/or commission to purchase and deliver digital goods.

1.3. "Goods" are the author's recordings provided as text, video, or audio files in the form of links for viewing, reading, acquainting for personal purposes by the Customer (without transferring ownership rights either on the links or the recordings), as well as access for a limited time (1 month, 3 months, 12 months) to a subscription for video recordings viewing.

2.     GENERAL CONDITIONS

 

2.1. The information presented below constitutes an official offer (Offer) from the online store https://www.coasom.com/ to any individual (hereinafter referred to as the Buyer) to enter into a sales contract for goods. This contract is public, meaning its terms are the same for all buyers.

2.2. According to the laws of England, the full and unconditional acceptance of the terms of this offer (Offer), confirming the conclusion of the Sales Contract for goods under the conditions specified below, is considered to be the act of placing and confirming an order.

2.3. By placing an Order, the Buyer confirms their agreement and unconditional acceptance of the terms of this offer (Offer).

·        2.4. By entering into the Contract (i.e., accepting the terms of this Offer by placing an Order), the Buyer confirms the following:

The Buyer has fully acquainted themselves with and agrees to the terms of this offer (Offer).

·        The Buyer consents to the collection, processing, and transfer of personal data as outlined in this section. This consent for processing personal data remains valid for the duration of the Contract and extends indefinitely beyond its expiration. By entering into this Contract, the Customer acknowledges and agrees to the following, in accordance with the General Data Protection Regulation (GDPR) as supplemented by the Data Protection Act 2018 of the United Kingdom:

·        The Customer is informed of their rights under the GDPR and the Data Protection Act 2018, including but not limited to the right to access, correct, delete, and restrict processing of their personal data, the right to data portability, and the right to object to data processing.

·        The Customer is aware of the purposes for which their personal data is collected, processed, and transferred. These purposes include fulfilling the terms of this Contract, facilitating mutual settlements, and the issuance of invoices, acts, and other documents.

·        The Customer consents to the Seller transferring their personal data to third parties as necessary for the fulfillment of the Contract’s terms, without requiring additional notice or consent from the Customer. The Seller commits to not changing the purpose of personal data processing without further consent from the Customer.

·        The processing of the Customer's personal data by the Seller will be conducted in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

·        The Customer has the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. To exercise any of the rights mentioned, or for any queries or complaints regarding data processing, the Customer should contact the Seller directly.

·        The Seller is committed to protecting the privacy and security of the Customer's personal data and will process such data in compliance with the GDPR, the Data Protection Act 2018, and any other relevant data protection laws applicable within the United Kingdom.

 

2.5. This Offer is considered as fully accepted by the Buyer (Acceptance) at the moment the Buyer places the order for goods through the website’s service, indicating full agreement with the Contract’s terms without any exceptions. The moment of the Contract's conclusion is the time when the Seller receives a message about the Buyer's intention to purchase the goods under the terms proposed by the Seller.

2.6. The Contract concluded based on the Buyer’s acceptance of this Offer is considered an adhesion contract to which the Buyer joins without any exceptions or reservations.

2.7. The Offer, Acceptance, and all related notifications between the Buyer and Seller are conducted via electronic communication means, as agreed by the parties, including email, website forms, and others, sufficient for confirming the fact of communication.

2.8. The details provided by the Buyer at the time of placing the order are recorded in the Seller’s customer database. By accepting this Offer, the Buyer confirms their consent to the inclusion of their personal details in the Seller’s database, as well as to receive promotional information about goods, services, and special offers from the Seller.

2.9. The relationship between the Buyer and the Seller is regulated by this Agreement, the laws of England (or specify the applicable law of your country), and other legal acts adopted in accordance with them.

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2.10. PRICE OF GOODS

The price of the goods is set by the Seller and fixed on the day of sale. The price is set in pounds sterling. The price may be increased by the buyer due to bank expenses arising during currency conversion and other overhead costs on the part of payment systems.

 

 

3.  ORDERING PROCESS

 

3.1. The Customer may place orders for Goods directly on the https://www.coasom.com-store by following the site's guided purchasing process. This involves the selection of goods, subscription to video materials, and/or digital goods, and proceeding through the website's checkout process.

3.2. Registration Process:

3.2.1. To place an order, the Customer must first complete a registration process on the website. This involves providing a valid email address to which the Seller will send a link to access the purchased Goods or subscription services.

 

3.2.2. During registration, the Customer is required to provide accurate and truthful information about themselves, including, but not limited to, their email address, contact information, and any other details deemed necessary by the Seller for order fulfillment.

 

3.2.3. The Customer is responsible for maintaining the confidentiality of their account information and password. The Customer agrees to accept responsibility for all activities that occur under their account or password.

 

3.3. Placing an Order:

3.3.1. After registration, the Customer can select the Goods they wish to purchase by adding them to their shopping cart. The website will display the name, quantity, item number, and price of the selected Goods.

 

3.3.2. Once the Customer has selected their desired Goods, they can proceed to the checkout process, where they will review their order, choose a payment method, and submit their order by following the instructions provided on the website.

 

3.3.3. Upon submitting the order, the Customer will receive an automatic confirmation email from the Seller, indicating that the order has been received and is being processed.

 

3.4. Order Confirmation and Acceptance:

3.4.1. The Seller reserves the right to contact the Customer via email or telephone to verify details related to the order, if necessary.

 

3.4.2. The order will be considered accepted by the Seller and the sales contract as concluded once the Seller has verified the order details and confirmed the order's acceptance via email, which will include the order number, the total price of the Goods, and the estimated delivery date.

 

3.4.3. In the event that additional information is required from the Customer for order fulfillment, the Seller will make a reasonable effort to contact the Customer to obtain such information. Failure to provide the requested information may result in the order being delayed or cancelled.

 

3.5. Payment:

3.5.1. The Customer is required to pay for the Goods in full at the time of placing the order, using one of the payment methods specified on the website.

 

3.5.2. All payments are to be made in the currency specified on the website, inclusive of all taxes and charges applicable at the time of the order.

 

3.5.3. The Seller will provide the Customer with an electronic invoice for the order, which will be sent to the email address provided by the Customer during the registration process.

 

3.6. Modification or Cancellation of Orders:

 

3.6.1. The Customer may modify or cancel their order until it has been processed for delivery by the Seller. Any modifications or cancellations must be communicated to the Seller through the contact information provided on the website.

 

3.6.2. If the order has already been dispatched for delivery, the Customer may be required to follow the return or exchange procedures as outlined in the Agreement's return policy.

 

4.     DELIVERY AND TRANSFER OF GOODS TO THE CUSTOMER

4.1. Delivery of Digital Goods:

4.1.1. Digital goods, including but not limited to video recordings, text files, and audio files (hereinafter referred to as "Digital Content"), are delivered to the Customer electronically via email or through a secure customer account accessible on the Seller's website.

 

4.1.2. Upon successful completion of the purchase, the Seller shall provide the Customer with a link to download or access the Digital Content directly. This link will be sent to the email address provided by the Customer at the time of registration or purchase.

 

4.1.3. The Seller guarantees the availability of the Digital Content for download or access for at least 30 days from the date of purchase. The Customer is advised to download or access the Digital Content within this period.

 

4.2. Access to Subscription Services:

4.2.1. For services requiring subscription, such as access to premium video content, the Seller will provide the Customer with a unique access code or enable access through the Customer's account on the Seller's website.

 

4.2.2. Subscription services are activated immediately upon the successful processing of the Customer's payment and remain active for the duration of the subscription period purchased by the Customer (e.g., 1 month, 3 months, 12 months).

 

4.2.3. The Seller will send a notification email to the Customer confirming the activation of the subscription service, including details on how to access the subscribed content.

 

4.3. Transfer of Rights:

 

4.3.1. The right of use for Digital Content or subscription services is granted to the Customer upon successful delivery. However, the intellectual property rights of the Digital Content or any content accessed through subscription services remain with the Seller or the rightful copyright holders.

 

4.3.2. The Customer is granted a non-exclusive, non-transferable right to use the Digital Content or subscription services for personal, non-commercial purposes only, in accordance with the terms and conditions of this Agreement.

 

4.4. Responsibilities of the Customer:

4.4.1. The Customer is responsible for providing a valid and accessible email address and ensuring their email settings do not block or filter emails from the Seller.

4.4.2. In case of any issues with accessing or downloading the Digital Content, the Customer should contact the Seller's customer support within 7 days of purchase for assistance.

 

4.5. Changes to Delivery Terms:

4.5.1. The Seller reserves the right to modify the terms of delivery and transfer of goods to reflect changes in technology, business practices, or legislation. Any changes will be communicated to the Customer through the Seller's website or via email.

 

5.     RETURN OF GOODS

5.1. Right to Cancel and Return: The Customer has the right to cancel their order and return the Goods within 14 days without giving any reason, starting from the day after they receive the Goods. This right is in accordance with the Consumer Contracts Regulations 2013 applicable in the United Kingdom.

5.2. Exclusions from the Right of Return: The right to cancel and return does not apply to the following types of Goods, unless they are defective or not as described:

- Goods made to the Customer’s specifications or clearly personalized.

- Digital content (including apps, digital software, ebooks, MP3, etc.) if the download or streaming has begun with the Consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.

- Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after delivery.

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5.3. Procedure for Returning Goods:

 

- To exercise the right to cancel and return, the Customer must inform the Seller of their decision by a clear statement (e.g., a letter sent by post, fax, or email). The Seller will provide the Customer with a model cancellation form to simplify this process, although it is not obligatory to use it.

- The Goods should be returned promptly, and in any event not later than 14 days from the day on which the Customer communicates their cancellation of the contract to the Seller. The deadline is met if the Customer sends back the Goods before the period of 14 days has expired.

- The Customer will bear the direct cost of returning the Goods unless the Seller has agreed to bear those costs or if the Seller failed to inform the Customer that the Customer is to bear the costs.

5.4. Refunds:

- On cancellation and return, the Customer will receive a full refund of the price paid for the Goods and any applicable delivery charges paid, except for supplementary costs arising if the Customer chose a type of delivery other than the least expensive type of standard delivery offered by the Seller.

- The Seller will process the refund without undue delay, and, in any case, not later than 14 days after the day on which the Seller is informed about the Customer’s decision to cancel the contract.

- The refund will be made using the same means of payment that the Customer used for the initial transaction unless expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of the refund.

- The Seller may withhold the refund until the Goods have been returned, or the Customer has supplied evidence of having sent back the Goods, whichever is the earliest.

 

5.5. Condition of Returned Goods:

·        The Customer requesting the return of Goods is required to ensure that the Goods have not been used and remain in the same condition in which they were received. This includes ensuring that the Goods are free from any signs of wear, use, or damage, and that they are returned with all original packaging, labels, and accessories.

·        Before proceeding with the return, the Customer must provide proof or assurance that the Goods were not used or altered in any way from their original condition. This may include photographs or a detailed description of the condition of the Goods at the time of return request.

·        The Seller reserves the right to inspect the Goods upon return to verify their condition. If it is determined that the Goods have been used, altered, or damaged by the Customer beyond what is necessary to establish the nature, characteristics, and functioning of the Goods, the Seller may reduce the amount of refund to the Customer, proportionate to the diminished value of the Goods.

·        In cases where the Goods cannot be accepted for return due to their condition, the Seller will inform the Customer of the decision and the reasons for it. The Customer may choose to have the Goods sent back to them at their own expense.

·        It is advised that the Customer takes reasonable care of the Goods while they are in their possession. The Customer should handle the Goods only in ways that would be acceptable in a retail environment to examine the Goods as they would on the premises.

5.7. Digital Goods Handling and Return Policy:

·        When seeking a return for digital goods, the Customer must guarantee that the digital content has not been transferred to a third party, and that they have not shared or saved any download links associated with the purchased digital goods. Furthermore, the Customer assures that the digital content has not been downloaded to multiple devices.

·        If the Customer has downloaded the content, they are obliged to delete it from all devices upon initiating the return process. This requirement is to ensure that the digital content is not retained in any form after the return has been processed.

·        The Customer's failure to comply with these conditions constitutes a breach of intellectual property laws. By not adhering to these guidelines, the Customer forfeits their right to claim a refund for the returned digital goods.

·        This policy is in place to protect the intellectual property rights of the content creators and to ensure that digital goods are treated with the same respect and integrity as physical goods regarding returns and refunds.

·        In cases where there is evidence or reasonable suspicion that the digital content has been copied, retained, or shared contrary to these conditions, the Seller reserves the right to refuse the return and deny the refund request. The Seller may require the Customer to provide a declaration or other form of evidence to confirm that the digital content has been deleted and not shared or retained in any form.

·        The Seller's enforcement of these conditions does not preclude the pursuit of any legal remedies available under intellectual property laws should it be discovered that the digital content was used, shared, or retained in violation of this Agreement.

 

 

6.     LIABILITIES OF THE PARTIES

 

6.1. Seller's Liabilities:

- The Seller is responsible for ensuring that the Goods, both physical and digital, comply with the descriptions and specifications listed on the website at the time of purchase. The Seller shall be liable for any non-conformities or defects in the Goods that are present at the time of delivery or that become apparent within the warranty period specified.

 

- In the event of a breach of contract due to the provision of defective or non-conforming Goods, the Seller is obligated to rectify the breach through repair, replacement, or refund, as applicable under UK consumer protection laws.

 

- The Seller shall not be liable for any indirect or consequential losses suffered by the Customer as a result of the breach of contract, including but not limited to lost profits or damage to reputation, except as expressly provided for by applicable laws.

 

- The Seller's liability for the breach of any term of the contract is strictly limited to the purchase price of the Goods.

 

6.2. Customer's Liabilities:

- The Customer is responsible for providing accurate and complete information at the time of registration and order placement. The Customer shall be liable for any loss or damage resulting from incorrect or incomplete information provided.

 

- The Customer agrees to comply with all terms and conditions outlined in this Agreement, including but not limited to the handling and return of Goods as specified. Failure to comply with these terms may result in the Customer being held liable for any resulting damages or losses to the Seller.

 

- The Customer is liable for ensuring that any digital Goods or content are not copied, shared, or otherwise distributed in violation of intellectual property laws. Breach of intellectual property rights may result in the Customer being liable for damages and subject to legal action.

 

- The Customer must not use the Goods for any unlawful purpose or in a way that is prohibited by this Agreement. The Customer shall indemnify the Seller against any losses, damages, costs, liabilities, and expenses incurred or suffered by the Seller arising out of any breach by the Customer of this provision.

 

6.3. Force Majeure:

- Neither party shall be held liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by a Force Majeure event. A Force Majeure event refers to any event beyond the control of the parties, including but not limited to natural disasters, acts of war or terrorism, pandemics, government sanctions, or technological attacks.

 

- Upon occurrence of a Force Majeure event, the affected party shall promptly notify the other party, detailing the circumstances and the expected duration of the delay or failure. Both parties shall use all reasonable endeavors to mitigate the effects of the Force Majeure event on the performance of their obligations under this Agreement.

 

 

7.     OWNERSHIP OF GOODS

7.1. Upon transfer of the Goods to the Customer, the ownership rights, including intellectual property rights, are not transferred.

7.2. The Customer is not entitled to resell, rent, lease, or transfer the Goods (video, audio, texts) and other forms of digital data to a third party.

7.3. Any transfer of recordings (Goods) by the Customer to a third party in any form is a violation of copyright law and is subject to the rules of international jurisdiction.

 

SELLER'S ADDRESS AND DETAILS

COASOM LTD 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE